FAQ

How long will it take after I make a purchase to receive my order?

Immediately after purchase, your manual will be available in the window that opens upon completion of the transaction. You will see a download link allowing you to access your manual right away. Additionally, the manual will be available in your account under My Account > Orders and Downloads.

How to place an order?

Add the desired products to your cart and proceed to checkout. Fill in your name, email, and address, and complete the payment via PayPal or other method. After successful payment, you will be able to download your manuals.

How do I find the correct manual?

You can search for a specific model from a wide range of manuals using the search box on our site. Simply start typing, and related topics will appear for easy selection. Alternatively, you can browse the MANUALS catalog and use filters to select the brand, machinery type, manual type, and language.

Is my payment going to be safe and secure?

We take extra precautions to ensure our site is 100% secure. Our e-commerce website is tested daily by antivirus software for safety. All transactions are processed through PayPal, the world’s most trusted and secure payment method.

In what format are the manuals sent?

All manuals are provided in PDF format. They can be opened on a desktop, laptop, tablet, or mobile device. Additionally, all manuals are fully zoomable and can be printed without restrictions. If you encounter any technical difficulties with opening or downloading the manuals you purchased, please contact us with your Order ID, and we will be happy to assist you.

How and where can I download the purchased document?

The document will be available immediately after the transaction is completed in the window that opens. You will see a download link that allows you to access your manual right away. Additionally, the manual will be available in your account under My Account > Orders and Downloads.

Can I download the manual again in the future?

Yes, you will always be able to return and download your manual again at any time and without any limitations. Simply log into your account and access your order history to re-download your purchased manuals.

What is your return policy?

As our products are digital downloads, we do not offer returns or refunds. Once the purchase is completed, it is not possible for us to ensure that the product will be deleted from your device. This policy is in place to protect the integrity of our digital products. If you encounter any issues with your purchase, please contact us with your Order ID, and we will do our best to assist you.

Not sure if the manual is compatible with your machine?

If you’re unsure whether a manual will be compatible with your machine, please contact us using the contact form available on our website. Provide us with your order number, and we’ll do our best to assist you.

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